How a growing mining supplier reduced workload pressure, improved turnaround times, and expanded capacity with two offshore specialists from Outrun Global.

Client Profile

• Mining Steels Australia

• Bio: Mining Steel Australia produce essential steel products across mine sites to aid in product efficiency, minimise downtime without compromising on quality.

• Company Size: 11-50 Employees

• Location: Bayswater, WA

• Website: miningsteelsaustralia.com.au

Background

Mining Steels Australia is a fast‑growing operation with a lean internal team. Before partnering with Outrun Global, most of the company’s workload fell on a single highly dedicated team member who had already implemented several automated systems just to keep up. With one person assigned to each role, essential but time‑consuming tasks were creating bottlenecks across the business.

The impact was felt daily. Tasks regularly spilled beyond standard working hours, and the General Manager often worked late into the evening to ensure deadlines were met.

Time‑intensive data entry slowed production and external operations, creating a constant sense of urgency.

The team knew many of these tasks could eventually be automated but full automation wasn’t yet feasible. What they needed was support: someone who could take on the repetitive, process‑heavy work so the local team could focus on higher‑value responsibilities.

A Low‑Risk Path to Expanding Capacity

Mining Steels Australia began exploring offshore support as a way to relieve pressure without increasing on‑site headcount. The structured hiring process provided from Outrun Global made the transition feel low‑risk and well‑supported.

Outrun’s hands‑on approach; from recruitment to onboarding, significantly reduced the workload on the internal team. The clarity around fees and monthly activity reports also stood out compared to traditional offshore providers.

Bringing the Offshore Team Onboard

In October 2025, Mining Steels Australia onboarded two offshore specialists through Outrun Global, a:

• Sales/Admin Clerk (pictured on left)

• 3D CAD Designer (pictured on right)

The transition was seamless. Outrun’s HR team guided the process end‑to‑end, ensuring both offshore specialists were integrated smoothly into the business.

“Outrun took a huge amount of workload off our General Manager. The support has been exceptional.”

Communication between Mining Steels Australia and Outrun remained consistent and proactive, and no issues arose during onboarding. The offshore team quickly became part of the daily workflow, collaborating with multiple on‑site team members and adapting to internal processes with patience and professionalism.

The integration was so successful that the company has invited both offshore specialists to visit Western Australia for in‑person training and team connection.

“The quality of the offshore specialists has been outstanding, proactive, intelligent, and great communicators.”

The Real‑World Results

Offshore Team Performance

Both offshore specialists have exceeded expectations. They are both strong communicators, proactive learners, and consistently demonstrate a high work ethic. They have integrated seamlessly into the team, contributing to a friendly and collaborative work environment.

Remote management has been smooth, with communication handled through email, Microsoft Teams, and WhatsApp. Despite interacting with multiple team members during onboarding, both specialists adapted quickly and showed patience throughout the learning curve.

Experience with Outrun Global

Mining Steels Australia describes their experience with Outrun as straightforward and highly supportive. Outrun handled much of the workload that would normally fall to the General Manager, provided clear guidance, and maintained excellent communication throughout.

A Partnership They Stand Behind

Mining Steels Australia strongly recommends Outrun Global to other mining operations. The partnership has allowed them to expand capacity without exceeding budget constraints, reduce pressure on their internal team, and maintain operational momentum during periods of high demand.

Outrun’s ability to identify the right talent, manage the onboarding process, and stay engaged throughout the relationship has made offshore support a seamless and valuable addition to their business.

“Outrun made the entire process simple. Their communication is excellent, and they handled work that would normally fall to our GM. We would absolutely recommend Outrun Global to other mining operations.”

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