Acceptable Use Policy

This Acceptable Use Policy (the “Policy”), including the following list of Prohibited Activities, is an integral part of your agreement with us. 

You agree to abide by the provisions of this Policy.  If you engage in any of the activities prohibited by this Policy, we may suspend your use of the Services and/or terminate the provision of the Services in accordance with our terms of service. Our terms of service can be found at: https://www.outrun.global/terms.

The Policy is designed to help protect us, our clients and the general public from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list of the actions prohibited by us. We reserve the right to modify the Policy at any time, effective upon posting at https://www.outrun.global/aup. Continued use of the Services constitutes acceptance of the modified Policy.

Unless the context otherwise requires, capitalised words not defined in this Policy have the meaning given to those words in our terms of service.

Prohibited Use of the Services

  1. The Services may be used only for lawful purposes.  Transmission, distribution or storage of any material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorisation, and material that is offensive, obscene, defamatory, is otherwise objectionable or constitutes an illegal threat, or violates any applicable export control laws.

  2. The AI Services must only be used for your legitimate business requirements as contemplated by the relevant Terms of Reference and strictly in accordance with all applicable laws.  All usage of the AI Services must:

    1. Not be misleading, deceptive or manipulative.  For example:

      1. AI Services must not be used to impersonate any natural person (living or dead) except with that person’s prior written consent and in a manner that is clear to viewers or listeners that the content is generated with the assistance of artificial intelligence; and

      2. Use of AI Agents must preserve the users’ autonomy, support their ability to flourish and not encourage or rely on emotional or material dependence.

    2. Not be used to copy or otherwise plagiarise any third-party intellectual property;

    3. Not be used to generate any abusive, offensive, harmful, defamatory, unlawful, or otherwise objectionable content; and

    4. Comply with the 13 principles in the Privacy Act 2020 (or any similar privacy legislation in any other jurisdiction that applies to you).

  3. Violations of system or network security (whether our systems or those of any third party) are prohibited and, in addition to suspension or termination of Services, may result in criminal and/or civil liability.  We will investigate incidents involving suspected violations and may involve, and will co-operate with, law enforcement agencies if any criminal violation is suspected.  Examples of system or network security violations include, without limitation:

    1. Unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorisation of the owner of the system or network;

    2. Unauthorised monitoring or interception of data or traffic on any network or system without express authorisation of the owner of the system or network; and 

    3. Interference with service to any user, host or network (whether on our network or otherwise) including, without limitation, mailbombing, flooding, deliberate attempts to overload a system and broadcast attacks (e.g., synchronised number sequence attacks).

  4. Sending Unsolicited Bulk Email ("UBE" or "spam"). The sending of any form of UBE through our systems or otherwise, using the Services, is explicitly prohibited. Likewise, the sending of UBE from another service provider advertising a web site, email address or utilising any resource on our systems, is prohibited. Our accounts or the Services may not be used to solicit customers from, or collect replies to, messages sent from another service provider where those messages violate this Policy or that of the other service provider. 

  5. Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this Policy or the acceptable use policy of any other service provider, which includes, but is not limited to, the facilitation of the means to send UBE, denial of service, phishing, malware, ransomware, phishing, password, sql injection, dns spoofing, session hijacking or similar attacks.

  6. Obtaining or attempting to obtain Services by any means or device with intent to avoid payment.

  7. Unauthorised access, alteration or destruction of any data belonging to us or any of our clients or their authorised users by any means or device or any attempt to do any of those things.

  8. Using our Services to otherwise interfere in any way with the use of our network by other customers or authorised users.

Limitation on Services Provided by Us

In addition to any other requirements of this Policy or the terms of service, the Services may only be used in a manner that is consistent with their purpose. We will determine whether this is the case at our sole discretion. In order to ensure that our Services operate as smoothly as possible, there are limitations on their use. Where these Services are provided, in full or partially, by Third Party Providers or our Carriers, the Services will be subject to the limitations specified by those Third Party Providers and/or Carriers.

Additional Obligations

  1. We will only deal with the authorised person(s) for your account.  You must promptly notify us of any changes to your authorised persons in accordance with our procedures for this. Should any dispute arise between you (or any other person) and the authorised persons concerning the disclosure or use of your logon information, you agree that you (or such other person) will not involve us in such dispute, and we will refuse any request by you (or such other person) to disclose logon or other account information or to issue replacement passwords except with the prior written consent of the authorised person(s).  Pending resolution of such dispute, in our sole and absolute discretion, we may suspend or cancel the use of the disputed logon information, and, in that event, the relevant clauses in our terms of service shall apply 

  2. You are responsible for all the content or information residing on, obtained or transmitted via the Services. You must provide appropriate protection to prevent minors (persons under 18 years of age) from accessing any unsuitable material published via any Services. You must ensure there is no content that could be considered threatening, obscene, indecent, defamatory, objectionable or that otherwise could adversely affect any individual, group or entity.

Your Responsibility to Your Users

You are responsible for the activities of your users and you agree to ensure that your Personnel and end-users abide by this Policy. 

Complaints about your customers/representatives or end-users will be forwarded to your registered contact email address where possible.

Enforcement of this Policy

We reserve the right to take all action necessary, in our discretion, to enforce this Policy, to preserve the quality of the Services and to protect our legitimate rights and interests and those of our other clients.  We may immediately suspend or terminate your use of the Services or take other action to stop you from violating our Policy as we deem appropriate, without notice.

If we determine that it is practical in the circumstances, we may provide advance notice or warning of a violation of our Policy and allow you to correct the violation prior to any enforcement action.  We do not guarantee any advance notice however, and will not be liable to you or any third-party claiming through you for any failure to provide advance notice of any enforcement action.

Abuse Complaints

Complaints regarding any use of our Services in breach of this Policy should be sent to: [email protected].